Please ensure that you read the following terms and conditions prior to placing your order with us.

Trade Price Conservatories (Uk) Ltd T/A Single Storey Extensions is a nationwide supplier of DIY tiled conservatories, extensions and garden rooms. We work closely with our suppliers to ensure required products have suitable systems approval if necessary. It is the customer’s responsibility in all instances to ensure their project complies with ALL planning permissions, building regulation, bridge over agreement requirements and standards that apply to their project. Trade Price Conservatories (Uk) Ltd T/A Single Storey Extensions do not take any responsibility or liability for any advice, guidance or supply of product that does not meet their independently appointed authorities standards.

1. Interpretation

In these terms and conditions:-

“We” and “us” means Trade Price Conservatories (UK) Limited / (Single Storey Extensions)

“You” means the person ordering the goods subject to these terms and conditions

“Premises” means the delivery address provided by the Purchaser in writing at the time of order.

“Product” or “Products” means those items detailed in the Order Confirmation/form, if applicable, as varied by a VOC.

“Purchase Agreement”, “Agreement” or “Order Confirmation” means this contract for purchase of the Product entered into by the Purchaser and the Company following the acceptance of the Quote. These terms and conditions, together with the Order Confirmation and any VOC, form the Purchase Agreement.

“Purchaser” means you as the purchaser of the Product and/or services.

“Quote” means the written quotation provided by the Company to the Purchaser.

“VOC” means any variation to the signed contract and to this Agreement, which must be in writing and agreed by both parties, this can be in the form of official documentation and subsequent order contract variation amendments or informing via Email to the provided contact details.

2. Your contract with Trade Price Conservatories (UK) Limited

i) These terms and conditions apply to all goods supplied by us to you.

ii) All orders are subject to acceptance by the company and no contract exists between you and us for the sale of any goods until we have received and accepted your order and full payment and we have provided you with confirmation in writing or by email to the address or email address you have given. When you have received our confirmation of your order a binding legal contract exists between us.

iii) We reserve the right to change these terms of sale without notice to you in relation to future sales.

2. Description and price of the goods

i) All goods are fully described on our web site which in conjunction to the quotation received is the specification that will be supplied. If you require further information please contact us prior to ordering.

ii) Your order will be manufactured to your specification unless otherwise stated.

iii) We will endeavour to ensure that our web site and quotation carries the correct prices at all times. In the unlikely event of a pricing error we reserve the right to notify you as soon as possible and offer you the option to continue with your order at the correct price or alternatively, you may cancel your order and a full refund will be provided. If a refund is required, the refund will be made within 30 days in the original form received.

iv) Delivery is free to England and Wales, please contact us to see if you qualify.

3. Payment

Payment can be made via Phone by secure credit/debit card facilities or Bank Transfer. All orders are processed on receipt of cleared funds only. For Supply Only orders, payment (in cleared funds) shall be made as follows:

Deposit: 50% of the total contract value upon placing of the order (plus 50% of any increased value under any VOC payable on signature of the applicable VOC).

Full balance payable prior to collection or delivery as per the date stated on the Agreement or any subsequent VOC.

4. Delivery

i) All delivery dates initially quoted are intended as an approximate guide only and the period shall run from date of order sign off. If any VOC has been agreed, the estimated period for delivery will run from the date of such VOC

ii) We will endeavour to deliver your order on the agreed delivery date and will notify you of any delay expected. If your order is not delivered as arranged, we cannot be responsible for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.

iii) The delivery will be made the nearest suitable point for access by the delivery vehicle which will normally be a 7.5 ton box vehicle or larger. If the site is not accessible by our vehicle it is your responsibility to accept the delivery at the nearest available point and to provide onward transport to your site.

iv) You must supply sufficient labour to offload your order and sign the delivery note. If we are unable to deliver your order because no-one is present to receive the delivery we will make arrangements for re-delivery at additional cost. If for any reason we are unable to offload your goods on the agreed delivery date, we reserve the right to charge £350 Inc vat for their return and offloading at the factory, reloading and redelivery.

v) We will normally deliver your order in one complete delivery but reserve the right to make deliveries in instalments.

vi)Risk for the goods will pass to you once your order has been delivered and we cannot be responsible for loss or damage once you have received your order.

vii) A storage charge will be applied if any order has to be delayed from the original delivery date provided. This will be at a cost of £200 Inc VAT per week.

5. Liability

i) If any goods are received damaged or defective or your order has been delivered incorrectly you must notify us in writing within 48 hours.

ii) Any goods that have been installed cannot be returned unless faulty.

ii) If you notify a problem to us under this clause, we will, at our option:

(a) Make good any shortage or non-delivery

(b) Replace or repair any goods that are damaged or defective

iii) We cannot be liable to you for any indirect or consequential loss, damage or expenses however arising out of any problem you notify to us under this condition, and we shall have no liability to pay any money to you by way of compensation.

iv) Our products are supplied for self-installation and it is your responsibility to ensure that they are installed correctly. Whilst we provide information to assist you in installation we cannot be liable to you for any loss or damage arising from information we have provided regarding installation.

v) Despite what we say above nothing in these terms and conditions is intended to limit any statutory rights you may have as a consumer that cannot be excluded by law nor to exclude or limit our liability to you for death or personal injury resulting form our negligence

vi) Any illustration(s) in the Company’s promotional literature and documentation are for the Purchaser’s guidance and information only and will not be to scale. Illustrations are correct at the time of print and we will not be held responsible if supplied products differ in appearance. Display and demonstration products are used to demonstrate the workings of a typical product and are sample products only.

vii) A survey may be provided on request for Products purchased hereunder on a “price on application” basis.

In the event of any such survey being undertaken, the Purchaser agrees to accept the reasonable terms of the resulting survey report.

If no survey is required and/or undertaken, the Purchaser shall be solely responsible for providing fully accurate dimensions in relation to the Product and/or installation.

This Purchase Agreement is conditional upon the Company’s approval of the Quote, Agreement or VOC following inspection.

e) The Company reserves the right to make minor modifications to the Quote or Agreement as the Company deems reasonably necessary. This includes the location, quantity and size of Trickle Vents as well as location, quantity and size of frame extenders and add-ons

6. Returns Policy

i) All products supplied are made bespoke to your specification and therefore there is no right to cancel the contract with us once an order has been placed. Cancellation can only occur as specified in clause 2(iii) above.

7. Changes to your order

All products are made to order and production of the components for your order will commence shortly after your order has been confirmed to you. If you require changes to be made to your order we may make additional charges for any components that have or are in the process of being manufactured and cannot be used elsewhere.

8. Warranty

i) All conservatories supplied by us are warranted as follows:

Profile colour fastness – 10 years

Locks and fittings – 2 year

Sealed Units – 10 years

Conservatory Roof – 10 years

Single Storey Extension Framework – 25 Years

This warranty is not transferable and is provided on the basis that the goods have been correctly installed and maintained in accordance with our instructions.

This warranty does not affect any statutory rights you have as a consumer.

ii) Excluded from this warranty is any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence, faulty installation by you or any third party, or any alteration or repair carried out without our approval.

iii) Should any goods supplied by us to you develop a defect under warranty you should notify us in writing as soon as possible.

iv) Where we replace any item under warranty we reserve the right to arrange (at our cost) for the return of the original item.

v) If the Purchaser establishes that any Products have not been delivered, have been delivered in a damaged state or do not comply with the applicable description, the Company shall at the request of the purchaser either replace with similar products or allow the Purchaser credit for the relevant invoice value or for costs of repair.

Vi) No warranty, guarantee or representation hereunder shall apply to:

– Minor imperfections within glass or any incidence of condensation;

– Damage or fault(s) due to accidents, misuse or neglect;

– Damage or fault(s) due to inadequate maintenance;

– Damage or fault(s) resulting from removal and/or repositioning of the installed products.

– Expansion or contraction of PVCu framing during hot weather (which may cause locking mechanisms to bind).

Notification of any claim under such warranty must be by written notice received as soon as reasonably practical upon which the discovery of the defect or fault ought reasonably to have been made.

As set out in 5(I) – Any goods that are received damaged or defective or your order has been delivered incorrectly you must notify us in writing within 48 hours.

vii) The Company’s double-glazing units are designed primarily to reduce the heat loss which occurs through single-glazing and the presence of condensation will depend upon the environment within the dwelling. For further information, please refer to the Company’s leaflet about condensation (available on request).

For the avoidance of doubt, the Company gives no warranty concerning the incidence, prevention or elimination of condensation.

9. Data protection

i) We will take all reasonable precautions to keep the details of your order and payment secure, but unless we are negligent, we will not be liable for unauthorized access to information supplied by you.

ii) We agree to use the information you have provided about yourself for the purpose of fulfilling your order.

ii) We will not sell or give your details to any third parties for marketing purposes.

10. Applicable law

These terms of sale and the supply of the goods will be subject to English law, and the English courts will have jurisdiction in respect of any dispute arising from the contract.

11. Events beyond our control

We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

12. Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

13. Entire agreement

These terms and conditions, together with our current web site prices, specifications, delivery details and contact details set out the whole of the agreement relating to the supply of the goods to you by us. Nothing said by any person on our behalf should be understood as a variation of these terms and conditions or as an authorized representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

14. Third Party Rights

Except for our directors, employees or representatives, a person who is not a party to this agreement has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

15. Notice and contact details

To notify us in writing or by Email under these terms and conditions:-

Our address is:-

Trade Price Conservatories (UK) LTD

1-4 Old Water Tower
BA11 4BN

Tel: 01202 399 999 OR 0800 064 1002

Our Email address is: [email protected]